5 Questions to Ask Before Hiring an AI Automation and Development Agency in Australia

5 Questions to Ask Before Hiring an AI Automation and Development Agency in Australia

The demand for AI agencies in Australia is booming, as businesses are increasingly aware of the power of Artificial Intelligence (AI) to fuel their growth. However, finding the right agency partner can be a challenge, especially when it comes to emerging technologies like custom GPTs, which are built on large language models (LLMs) like ChatGPT and Bard.

With very little information available, many businesses are unsure how to make informed decisions about AI development. This blog post aims to provide some clarity by outlining five key questions to ask before hiring an AI Automation and Development agency in Australia.

1. What Large Language Models and AI Assistant Chatbot Technology Do You Use?

Many custom GPTs are built on top of existing large language models (LLMs) like ChatGPT and Bard. These LLMs can process and generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way.

It’s important to ask the agency which LLM and chat technology they use, as this will impact the quality and performance of your custom GPT. For example, Mychatgpt.com.au uses OpenAI’s ChatGPT, which is known for its accuracy and versatility. However, we are also working on introducing other options like Bard, which may be more suitable for specific use cases. Learn more here.

2. Which Version of ChatGPT Do You Use?

ChatGPT currently holds a significant share of the custom GPT market, so there’s a good chance your AI development agency will be using it. However, there are different versions of ChatGPT available, and the version they use will make a big difference.

For example, ChatGPT 3.5 Turbo is more affordable but can produce inaccurate results. On the other hand, ChatGPT 4 is more expensive but provides better results and accuracy. Ultimately, the choice of the GPT will depend on the specific needs of your business and the use case for your custom GPT. Mychatgpt.com.au can help Australian companies select the right option for their unique requirements.

3. What Use Cases Do You Support?

When choosing an AI Automation and Development agency, it’s important to ensure they have experience with the specific use cases you’re interested in. For example, customer service, sales automation, and team knowledge sharing and management are currently the three most common and popular use cases for custom GPTs in Australia.

If you’re looking for an agency to help you implement a custom GPT for one of these use cases, make sure they have a strong track record of success. Mychatgpt.com.au has extensive experience in all three areas and can help you achieve your business goals.

4. How Do You Develop and Manage Databases for Custom GPTs?

As the saying goes, “garbage in, garbage out.” The quality of your custom GPT will largely depend on the quality of the data it’s trained on. Consequently, it’s important to ask the agency how they develop and manage databases for custom GPTs.

Mychatgpt.com.au works closely with clients to collect, structure, and organize their business data. We also provide ongoing training to ensure your AI Assistant  chatbot is always up-to-date and delivering accurate results.

5. Do You Have Expertise in Prompt Engineering?

Prompt engineering is an emerging field that focuses on how to best utilize data to train a custom GPT. By crafting the right prompts, you can significantly improve the performance and accuracy of your custom GPT.

Mychatgpt.com.au has a team of experienced Prompt Engineers who are at the forefront of this exciting new field. We can help you develop effective prompts that will maximize the impact of your custom GPT.


Custom GPTs are a powerful tool that can help businesses automate tasks, improve efficiency, and gain a competitive edge. However, choosing the right AI Automation and Development agency is crucial for success. By asking the right questions and choosing a partner with a proven track record, you can ensure your custom GPT delivers the results you need.

If you’re interested in learning more about how custom GPTs can benefit your business in Australia, schedule a free consultation today.

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Hi, I am interested in AI chatbot for my online store. I’ve sent you a request for development costs. Thanks.


Is your ai development agency serving clients in Perth or other cities in Australia as well?


don’t overlook the importance of custom GPT pricing – that’s a major factor. how will the AI solution meet our specific needs? and of course it’s crucial to ask about the support you’ll receive after the project is completed.

Liam F

I have hired many service agencies. I always ask for a demo. Good to see you guys have a live demo and your ai chatbot answered all my questions. Good work.

Grace A

Database management is crucial when it comes to AI development. The right agency should ace this. Personally, one additional question I’d ask is about their experience in retraining chatbots with new links and sources. Any insights on that?

Shawn H

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